Technical Support Specialist
3 tygodni temu
Job Title: Technical Support Specialist
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at WLG. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and dealers in the Czech Republic and other EU regions.
Key Responsibilities:
- Provide remote and onsite technical support to customers and dealers.
- Participate in global support team training and seminars overseas.
- Monitor system performances and provide technical training and information updates to dealers technicians.
- Cooperate with dealers and sales team to maximize sales opportunities.
- Support activity reporting in the CRM system.
- Escalate to tear 3 following the SLA defined by the HQ.
Requirements:
- At least 3 years of practical experience in robotics/mechatronics technical support.
- At least 3 years of practical experience in IT/networking/Windows environment.
- Customer service orientation.
- Frontal and online training skills.
- Highly disciplined, motivated, and able to self-manage one's time/tasks.
- Languages: Czech - Mother tongue, English - Very good verbal and writing/reading skills.
Benefits:
- Competitive salary commensurate with experience.
- Opportunities for career growth and advancement within a rapidly expanding company.
- Comprehensive training and ongoing professional development opportunities.
- Health insurance, retirement savings plans, and other benefits package offerings.
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