Technical Support Specialist
4 tygodni temu
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at DSV. As a Technical Support Specialist, you will be responsible for providing technical assistance and customer support related to web-based applications, websites, and online services.
Key Responsibilities:
- Troubleshoot and resolve technical issues related to our web-based products and services.
- Provide step-by-step instructions and guidance to clients for utilizing our web applications effectively.
- Collaborate with internal teams, such as developers and product managers, to escalate and resolve complex issues.
- Document and track customer interactions and technical issues using a ticketing system.
- Assist in creating and maintaining support documentation, knowledge base articles, and FAQs.
- Perform quality assurance and website testing to ensure user experience both during and after development of websites.
Requirements:
- Bachelor's Degree (or equivalent work experience)
- Proven experience in a web support or technical support role, preferably in a software or web-based product environment.
- Familiarity with content management systems (CMS) and web hosting platforms.
- Knowledge of web technologies, including HTML, CSS, JavaScript, Bootstrap, and web browsers.
- Proficiency in troubleshooting and resolving technical issues related to web applications.
- Excellent communication and interpersonal skills.
What We Offer:
- Employment contract
- Private medical care
- Comprehensive onboarding program
- Buddy
- Work-life Harmony
- Modern eco-office
- Comfortable ergonomic office
- Scandinavian work culture
- Internal training catalogue
- Culture of feedback
- Internal transition program
- Holiday gifts
- Sport groups
- Bike parking
About DSV:
DSV is a global transport and logistics company that offers a wide range of services, including air and ocean freight, warehousing, and supply chain management.
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