Technical Support Specialist
24 godzin temu
We are seeking a highly skilled User Support Specialist to join our team at Arηs Developments Hellas. As a key member of our support team, you will be responsible for providing exceptional technical assistance and support services to both internal and external users.
Key Responsibilities:- Process and resolve service requests and incidents in a timely and efficient manner
- Provide high-quality technical assistance and support services to users
- Analyze and troubleshoot reported incidents to identify root causes and implement solutions
- Escalate complex issues to domain-specific support lines as needed
- Contribute to knowledge base development and support service improvement initiatives
- Ensure a positive customer experience through effective communication and issue resolution
- Bachelor's Degree in a relevant field, plus a minimum of 5 years of relevant professional experience
- At least 2 years of experience in a similar position (tier 1, 2, 3)
- Excellent understanding of complex information systems and their interoperability
- Excellent knowledge of IT end-user infrastructure, workstations, operating systems, and directory services
- Good knowledge of server operating systems and TCP/IP networking
- Practical knowledge of ITIL, especially incident and request fulfillment processes
- Excellent communication and problem-solving skills
- Strong analytical and troubleshooting skills
- Ability to work in a stressful environment with minimal supervision
- High level of motivation and initiative
As a User Support Specialist at Arηs Developments Hellas, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization.
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