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Monitoring and Troubleshooting Expert

2 tygodni temu


Warszawa, Mazovia, Polska All The Hires Pełny etat

We are seeking a highly skilled Monitoring and Troubleshooting Expert to join our support team at All The Hires. As a key member of our team, you will be responsible for providing technical support to our customers.

Our company specializes in open-source monitoring and observability solutions, and we need someone with a strong background in monitoring, observability, databases, or infrastructure monitoring. You should have experience providing Tier 2/3/4 technical support and be proficient in troubleshooting software, infrastructure, or database-related issues.

A basic understanding of coding or scripting is also required, with Go experience being a plus. You will collaborate with engineering, customer success, and solutions teams to improve support processes and maintain and improve the knowledge base for better self-service support.

In this role, you will take ownership of customer issues in a fully remote, autonomous work environment. We are looking for someone with excellent communication skills who can explain technical concepts clearly. If you have hands-on experience with Kubernetes (K8s), Docker, and Linux, as well as familiarity with open-source technologies and community engagement, that's a big plus

Key Responsibilities:
  • Respond to customer inquiries via email, chat, and forums.
  • Troubleshoot and resolve technical issues for enterprise and open-source users.
  • Collaborate with engineering, customer success, and solutions teams to improve support processes.
  • Maintain and improve the knowledge base for better self-service support.
  • Take ownership of customer issues in a fully remote, autonomous work environment.