Restaurant Onboarding Specialist

2 tygodni temu


Warszawa, Mazovia, Polska Wolt Pełny etat

Role Background

At the heart and soul of Wolt lies the Merchant Services team, ensuring a seamless onboarding experience for our merchants. As Wolt grows in scale and scope, our merchant services engine must adapt to meet these needs.

Responsibilities

  • Ensure accuracy and completeness of merchants' documents provided by the sales team
  • Master core functions of Merchant Services, including onboarding merchants and managing cross-functional communication
  • Be the expert point of contact for the Merchant Team in regard to regulations and requirements
  • Educate Polish merchants on processes and protocols via forms, email, and phone
  • Monitor processes and track progress through Monday.com cases and other Wolt software

Requirements

  • A positive attitude and entrepreneurial spirit
  • A problem-solver who enjoys diagnosing issues and developing creative approaches
  • A customer-centric approach, effective at working with people with varying technical ability
  • Comfortable working in fast-paced and demanding environments
  • Organized and meticulous with impeccable communication skills
  • Adept at prioritizing competing demands
  • Great attention to detail
  • Fluent in Polish and English, any other language is a plus


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