Restaurant Onboarding Specialist
4 tygodni temu
Role Background
At Wolt, our Merchant Services team is the backbone of our success, ensuring that our merchants receive a seamless onboarding experience. As we continue to grow, our merchant services engine must adapt to meet the increasing demands of our business.
As a Restaurant Onboarding team member with a focus on Data Validation, you will be responsible for ensuring the accuracy and completeness of the merchants' documents provided by the sales team. You will master the core functions of Merchant Services, including onboarding merchants and managing cross-functional communication internally and externally within the Polish market.
Key Responsibilities
- Ensure accuracy and quality of data and documents to support daily operations
- Be the expert and point of contact for the Merchant Team in regard to regulations and requirements
- Communicate across multiple teams within the organization to coordinate a seamless merchant onboarding and service experience
- Educate Polish merchants on processes and protocols via forms and email
- Monitor processes, and track progress through Monday.com cases and other Wolt software
- Learn and master our systems, tools, and processes
Qualifications
- You have a positive attitude and an entrepreneurial spirit
- You are a problem-solver - you enjoy diagnosing issues and developing creative approaches to solving challenges
- You are customer-centric - you have a customer-first mentality, are effective at working with people with varying degrees of technical ability
- You are comfortable working in fast-paced and demanding environments
- You are comfortable in setting and committed to achieving goals
- You are organized and meticulous with impeccable communication skills
- You are adept at prioritizing competing demands
- You have great attention to detail
- You work well in both independent and diverse team environments
- You are up for a challenge while being comfortable as a team player
- Fluent in Polish and English - any other language is a plus
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