Head of Support Operations
3 dni temu
We are looking for a seasoned professional to serve as our Head of Support Operations. This role requires a strong leader with experience in managing large support teams, developing and implementing effective support strategies, and prioritizing customer needs.
About UsZing AI Coach is a rapidly growing fitness and lifestyle startup that is redefining the way people approach health and wellness. Our vision is to empower individuals worldwide to unlock their full potential through transformative journeys towards better health and well-being.
Key Responsibilities- Lead, mentor, and manage a customer support team
- Develop and implement effective support strategies, policies, and procedures
- Set and monitor KPIs to ensure the team meets performance and service goals
- Prioritize and address customer needs, ensuring the highest levels of customer satisfaction and retention
- Manage escalated customer issues and ensure timely resolution
The successful candidate will have a proven track record in managing large support teams and will be responsible for leading the AI transformation of the Support department.
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