Service Desk Engineer with Language Expertise
6 dni temu
As a skilled Service Desk Engineer, you will be responsible for providing technical support to multiple customers in a shared services environment. This involves troubleshooting IT issues, managing service requests, and ensuring efficient resolution of incidents while maintaining high customer satisfaction.
Responsibilities
- Provide first and second-level IT support for multiple customers.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Escala complex issues to higher-level support teams as needed.
- Log, track, and manage tickets in the IT Service Management (ITSM) tool.
- Ensure SLAs and response times are met for incident resolution and service requests.
- Maintain accurate documentation of issues and resolutions.
Requirements and Expectations
We are looking for an individual with 6 months to 2 years of experience in a service desk or technical support role. Proficiency in German and Dutch on at least B2 level is mandatory, along with English on at least B2 level. Strong troubleshooting skills in Windows, macOS, and Linux environments are also required. Familiarity with Active Directory, Office 365, and remote desktop tools is desirable. Excellent verbal and written communication skills, strong customer service orientation, and problem-solving mindset are essential.
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