Enterprise Directory Support Engineer
7 dni temu
Company Overview: Okta empowers users to securely access any technology from anywhere, on any device or app.
Our ideal Technical Support Engineer has technical depth, customer service skills, and the ability to take initiative to resolve customer issues.
This role involves troubleshooting customer issues in implementing cloud technologies, providing guidance on our suite of products, and collaborating with the engineering team.
- Take ownership of customer issues, including initial troubleshooting, root cause identification, and resolution.
- Meet customer expectations on response quality, timeliness, and overall customer experience.
- Collaborate with internal teams to resolve customer issues and maintain knowledge within the support group.
Key Skills:
- Customer support, technical support, system administration, or related customer-facing experience.
- BA/BS/MS in Computer Science, Management Information Systems, or related discipline, or relevant professional experience.
- Familiarity with networking, Active Directory, and cloud-based directory services.
- Powershell usage and cross-platform OS knowledge.
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