ITIL Operations Specialist

5 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat

We are seeking an ITIL Operations Specialist to join our team in TN Poland. As a key member of our organization, you will be responsible for leading the EMEA operations team and driving improvements in efficiency through ITIL processes.

Main responsibilities:

  • Manage EMEA SAP Operations staff (internal/external incl. vendor) as well as ITIL processes
  • Act as EMEA Operations Team lead / deputy to Global Operations head
  • Escalation Management on Project Issues, CRs, Incidents or Service Requests
  • Resolve Level 2, 3 Support Issues
  • Perform Service Requests (standard change or service that is pre-approved because low risk)
  • Create, analyze and resolve incidents as per the defined SLAs
  • Execute/be engaged into maintenance projects (EHP, Archiving, technology upgrades)
  • Problem Management (root cause analysis and issue bundling)
  • Liase with other cross-functional teams in or outside Corporate IT for any other relevant issue resolution
  • Drive ITIL Processes maturity within SAP CC and Operations
  • Review existing IT solutions for improvements, stay up-to-date with new technologies
  • Ensure System is implemented & maintained according to GRC requirements & policies
  • Support audits from governing bodies (e.g., Auditor, TüV, FDA)
  • Contribute to IT/Business documentation or validation documents in projects/support as outlined in RACI matrix
  • Plan, Identify and Execute Regression Testing as part of maintenance projects
  • Train support and emergency process as part of project handover process to support team
  • Support recruiting process for internal staff within Sonova processes and tools
  • Lead/supervise technical Change Requests implementation stream
  • Be an integral part of a Pikett process (related to Priority 1 emergency procedure)

About you:

  • You should have at least 10 years of professional experience in IT, including 4+ years hands-on experience in one of the SAP modules (SD/MM/WM/CS)
  • Familiarity with SAP Standard Functionalities (e.g., ERP, HANA)
  • Able to accept and follow standard Sonova SOPs
  • Able to work independently and escalate accordingly

We offer a dynamic and collaborative work environment with opportunities for growth and development.


  • ITIL Process Owner

    4 dni temu


    Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job DescriptionAs our new SAP Operations Manager, you will be responsible for:Acting as EMEA Operations Team lead/deputy to Global Operations headManaging EMEA SAP Operations staff (internal/external incl. vendor) as well as ITIL processes to drive improvements to reach efficiency gainsEscalation Management on Project Issues, CRs, Incidents or Service...


  • Warszawa, Mazovia, Polska Wella Operations US LLC Pełny etat

    The Supply Chain Operations Specialist will be responsible for analyzing data related to inventory levels and supply chain operations, monitoring performance, identifying discrepancies, and resolving issues arising between WMS of 3rd Party Logistics and the ERP system of Wella to ensure inventory accuracy and right goods flow management.Key...


  • Warszawa, Mazovia, Polska Ørsted Pełny etat

    In this Junior Operations Specialist position at Ørsted, you will contribute to ensuring high customer satisfaction and stable operations by engaging in close dialogue with global stakeholders.You will be part of a cross-functional global Service Delivery Management team consisting of service delivery managers and service transition managers. Together with...


  • Warszawa, Mazovia, Polska Link Group Pełny etat

    Senior Tech Operations Specialist/IAMAbout the RoleWe are seeking a proactive Senior Tech Operations Specialist to enhance our identity and access management (IAM), IT operations, and infrastructure automation. This role requires expertise in Microsoft 365, Entra ID (Azure AD), and SharePoint, with experience in Terraform for infrastructure management....


  • Warszawa, Mazovia, Polska Wella Operations US LLC Pełny etat

    At Wella Operations US LLC, we are seeking a motivated Brand Performance Specialist to drive commercial success in our Commercial and Education Department.About the Role:Analyze market trends and competitor activity to inform business decisions.Develop and maintain reports for marketing and education teams and division management.Collaborate with...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job OverviewIn today's fast-paced tech industry, we're looking for a skilled Accounting Operations Specialist to join our team at TN Poland. As an Accounting Operations Specialist, you will be responsible for providing exceptional customer support while managing accounting operations, including accounts payable and accounts receivable.Key...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    At TN Poland, we are committed to producing high-quality products, and we need a skilled Assembly Operations Specialist to help us achieve this goal. As an Assembly Operations Specialist, you will be responsible for performing complex assembly and machining operations on manufactured products.Key Responsibilities:Perform complex assembly and machining...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    Are you passionate about solving challenging business problems and making a meaningful impact? If so, the CE Data Operations Specialist role may be the perfect fit for you.Scope of ResponsibilityLead and continuously improve end-to-end service delivery for critical business processes on a regional or global level.Ensure operational requirements such as SLAs...


  • Warszawa, Mazovia, Polska GXO Logistics, Inc Pełny etat

    Operations Management Specialist:We are looking for an experienced Operations Management Specialist to oversee the implementation of new customers and services at GXO Logistics, Inc. The successful candidate will have a strong understanding of logistics operations and excellent leadership skills.Key Responsibilities:Lead the implementation of new customers...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    About the RoleTN Poland is looking for an experienced Azure Automation Specialist to join our IT operations team. In this role, you will be responsible for designing, implementing, and maintaining automation processes to improve efficiency and productivity.Main Responsibilities:Develop and maintain PowerShell scripts and other automation tools to streamline...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    OverviewTN Poland, a leading global provider of innovative hearing solutions, is seeking an experienced SAP Operations Manager to join its team in Warsaw, Poland. As a key member of our SAP Competence Center, you will be responsible for managing EMEA SAP Operations staff and driving improvements through ITIL processes.


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    At TN Poland, we are seeking a skilled IT Operations Specialist to manage our IT infrastructure in the Poland office and Northeast Europe.The ideal candidate will have experience in server operations, computer room setup, wiring, and equipment maintenance. They will also be responsible for installing, configuring, and maintaining office devices such as...


  • Warszawa, Mazovia, Polska Miinto Group Pełny etat

    At Miinto Group, we're looking for a skilled Logistics Operations Specialist to join our Freight & Fulfilment team. In this role, you'll be responsible for managing various deviation processes related to order fulfilment ensuring smooth and efficient resolutions.Key ResponsibilitiesOwning the investigation process for lost, damaged, or delayed parcels,...


  • Warszawa, Mazovia, Polska BOLT Pełny etat

    Operations Management PositionWe are seeking an E-Scooter Operations Specialist to join our Micromobility team in Poland. As an Operations Specialist, you will be responsible for managing Bolt's e-scooter operations and driving business growth and profitability.The ideal candidate will have a minimum of 2 years of experience in Operations, Logistics, or a...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    At TN Poland, we are seeking a highly skilled IAM Platform Operations Analyst to join our team. This is an operationally focused position with the goal of ensuring secure operations of our IAM platforms and maintaining their compliance to internal and external regulations.The main responsibility is operation of the IAM platforms and related services...


  • Warszawa, Mazovia, Polska AirHelp Pełny etat

    Job DescriptionWe are seeking a skilled Customer Support Operations Specialist to join our team at AirHelp. As a Junior Operations Specialist in Customer Support, you will be responsible for assisting customers at every stage of our claim-handling process, assessing claims, answering queries, and communicating in a timely and friendly manner via email, chat,...


  • Warszawa, Mazovia, Polska Schneider Electric Pełny etat

    Our team at Schneider Electric is looking for a highly skilled Business Operations Specialist to join our dynamic and innovative team.Job Description:We are seeking a results-driven Business Operations Specialist to support our business objectives. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    TN Poland is looking for an EMEA IT Operations Lead to join our team. As a key member of our organization, you will be responsible for leading the EMEA operations team and driving improvements in efficiency through ITIL processes.Key responsibilities:Manage EMEA SAP Operations staff (internal/external incl. vendor) as well as ITIL processesAct as EMEA...


  • Warszawa, Mazovia, Polska TN Poland Pełny etat

    Job OverviewThe Regional Operations Specialist will support project management delivery over assigned client projects, providing superior client service and contributing to business growth. The ideal candidate will have experience in engineering, construction management, or real estate and be proficient in Microsoft Office applications and project software.


  • Warszawa, Mazovia, Polska Sobi group Pełny etat

    Clinical Trials Operations Specialist RoleWe are seeking a highly skilled Clinical Trials Operations Specialist to join our team. The successful candidate will have experience in managing complex end-to-end activities, working with different stakeholders and teams, and having fluency in written and spoken English. A strong background in pharmaceuticals or...