Global Service Monitoring Expert

6 dni temu


Wrocław, Województwo dolnośląskie, Polska Fresenius Medical Care Pełny etat

Fresenius Medical Care seeks a highly skilled HR Operations Support Manager to join our team. As a key member of our HR Operations department, you will be responsible for monitoring and reporting HR service delivery metrics, KPIs, and reports for internal service level monitoring and reporting.

Responsibilities:

  • Develop and maintain HR Service Delivery Metrics, KPIs, and Reports.
  • Monitor and review SLA & KPIs regularly.
  • Develop and deploy standard format and frequency for service monitoring & reporting dashboard.
  • Identify trends and areas for improvement.

You will work closely with HR Operations and stakeholders to support and manage reporting requirement lists, trending and analyzing all available Service delivery metrics, and maintaining the HR Operations Service Catalogue and Service Scorecard.



  • Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    About the RoleWe are seeking a highly skilled Global Vendor Management Expert to join our team at TN Poland. As a key member of our Global Claims and Legal & Compliance department, you will play a crucial role in defining and implementing our global vendor strategy.Your primary responsibilities will include monitoring vendor performance data, overseeing our...


  • Wrocław, Województwo dolnośląskie, Polska Estun Automation Pełny etat

    Estun Automation, a global leader in industrial robotics, is seeking a skilled Technical Service Expert to enhance our technical service capabilities in Central Europe. The ideal candidate will have at least 2 years of hands-on experience in industrial robotics or similar technologies.Key Responsibilities:Perform on-site troubleshooting, repairs, and...


  • Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    Job DescriptionSchaeffler, a dynamic global technology company with a strong entrepreneurial spirit, offers an exciting opportunity to join its international team. As a partner to major automobile manufacturers and key players in the aerospace and industrial sectors, we provide numerous development opportunities.In this role, you will support existing global...


  • Wrocław, Województwo dolnośląskie, Polska Fresenius Medical Care Pełny etat

    Fresenius Medical Care core values: Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our...


  • Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    We are looking for a skilled Bulgarian-speaking customer service expert to join our team. In this role, you will be responsible for providing top-notch support to our clients via phone, email, and chat.About the Job:This is a fantastic opportunity to work with a global company that specializes in providing outsourced customer support, technical assistance,...


  • Wrocław, Województwo dolnośląskie, Polska Ryanair Ltd. Pełny etat

    Ryanair Labs are currently recruiting for IT Global Service Desk Agent to join Europe's Largest Airline GroupThis is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.Ryanair Labs is the technology brand of Ryanair. Labs is a state-of-the-art digital & IT innovation hub...


  • Wrocław, Województwo dolnośląskie, Polska Ryanair Ltd. Pełny etat

    Ryanair Labs are currently recruiting for IT Global Service Desk Agent to join Europe's Largest Airline GroupThis is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.Ryanair Labs is the technology brand of Ryanair. Labs is a state-of-the-art digital & IT innovation hub...


  • Wrocław, Województwo dolnośląskie, Polska Ryanair - Europe's Favourite Airline Pełny etat

    DescriptionRyanair Labs are currently recruiting for IT Global Service Desk Agent to join Europe's Largest Airline GroupThis is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.Ryanair Labs is the technology brand of Ryanair. Labs is a state-of-the-art digital & IT...


  • Wrocław, Województwo dolnośląskie, Polska emagine Polska Pełny etat

    PROJECT INFORMATION: Chemical / innovative materials Contract: 3 months + possible extensions Work model: 100% remote Project language: English emagine is seeking a highly skilled Service Operation Expert to manage and enhance productivity tools for our clients. As a Service Operation Expert, you will play a crucial role in optimizing the user...


  • Wrocław, Województwo dolnośląskie, Polska Infor Inc. Pełny etat

    As a Monitoring & Problem Management Analyst in the Infor Managed Services (IMS) team, you will play a key role in ensuring the stability and efficiency of customer environments by leveraging monitoring, analytics, and problem management best practices. This position focuses on analyzing incident patterns, identifying underlying issues, and supporting...


  • Wrocław, Województwo dolnośląskie, Polska Pełny etat

    Servicing Excellence: Customer Support SpecialistWe invite applications from experienced Polish Service Desk Experts to join our team in Wroclaw, Poland. As a key member of our service delivery team, you will be responsible for providing top-notch customer experiences through prompt issue resolution, effective communication, and proactive relationship...


  • Wrocław, Województwo dolnośląskie, Polska IOV Omnibusverkehr GmbH Ilmenau Pełny etat

    As a Global Support Expert at ARRISE, you will play a critical role in ensuring customer satisfaction by providing timely and effective technical assistance.Your primary responsibilities will include:Responding to customer inquiries and support requests.Identifying, troubleshooting, and resolving technical issues faced by Operators or their...


  • Wrocław, Województwo dolnośląskie, Polska Randstad Pełny etat

    Discover a challenging role with our global brand in Wrocław, where you'll have the opportunity to work with B2B clients from the EMEA region in the healthcare industry.Key ResponsibilitiesProvide exceptional support to clients using SAP and Salesforce platformsWork closely with cross-functional teams to deliver high-quality solutionsWe offer a dynamic and...


  • Wrocław, Województwo dolnośląskie, Polska Merck Gruppe Pełny etat

    Job Overview:The Global Accounting Expert position at Merck Gruppe is designed to leverage your expertise in General Ledger Accounting and finance to drive process optimization and compliance. You will lead the implementation of processes that align with IFRS and accounting guidelines, ensuring high-quality documentation and efficient process execution.This...


  • Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    About the CompanyTN Poland is a leading provider of innovative solutions and services, committed to delivering exceptional results through our talented team members. As a Multilingual Customer Service Expert, you will play a critical role in achieving our mission by:Providing top-notch support to our clients in multiple languages, including...


  • Wrocław, Województwo dolnośląskie, Polska Merck Gruppe Pełny etat

    About the PositionAs a seasoned Enterprise Service Management Expert, you will play a critical role in driving the success of our organization by developing and implementing strategic ServiceNow solutions. Your expertise will enable us to optimize our operations, improve efficiency, and enhance the overall customer experience.Key responsibilities...

  • HR Service Expert

    2 dni temu


    Wrocław, Województwo dolnośląskie, Polska Merck Gruppe Pełny etat

    Merck Gruppe seeks a dedicated Employee Care Advisor with French to join our team. In this role, you will serve as the first point of contact for our customers, addressing their HR-related inquiries and providing expert guidance.Your Key Responsibilities:You will communicate effectively with customers, address their concerns, and offer tailored solutions to...


  • Wrocław, Województwo dolnośląskie, Polska Pełny etat

    About This JobWe are seeking a highly motivated and detail-oriented Multilingual Customer Service Expert with German proficiency to join our dynamic team. In this role, you will have the opportunity to work closely with customers, resolving issues and ensuring excellent service. You will also contribute to process improvements, leveraging your analytical and...

  • Global Mobility Expert

    12 godzin temu


    Wrocław, Województwo dolnośląskie, Polska Merck Gruppe Pełny etat

    At Merck Gruppe, we are seeking a highly skilled Global Mobility Expert to lead the execution of our international mobility program. As a key member of our team, you will be responsible for shaping the strategy and ensuring seamless employee transitions across 50+ countries.The successful candidate will oversee all aspects of global mobility, including...


  • Wrocław, Województwo dolnośląskie, Polska Pełny etat

    Delivering Exceptional Results: Polish Service Desk ExpertWe are recruiting a skilled Global Customer Advocate to join our service desk team in Wroclaw, Poland. In this role, you will serve as the primary point of contact for international customers, resolving queries, addressing concerns, and delivering exceptional service experiences that drive customer...