Customer Service Lead
1 tydzień temu
Job Overview:
We are seeking a highly motivated Customer Service Lead to join our team at TN Poland. The successful candidate will be responsible for providing exceptional customer service and support to our clients across the CIS-DNP markets.
The ideal candidate will have a strong background in supply chain management, with experience in managing end-to-end processes and teams. They will also possess excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders and external partners.
This is an exciting opportunity for a talented professional to take on a leadership role and drive business growth in a fast-paced and dynamic environment.
Key Responsibilities:
- Manage customer service operations and teams to deliver high-quality services and exceed client expectations.
- Develop and implement effective strategies to improve customer satisfaction and retention.
- Collaborate with cross-functional teams to identify and address operational issues and areas for improvement.
- Provide regular reporting and analysis to senior management on key performance indicators (KPIs) and business metrics.
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