Team Management Specialist

7 dni temu


Łódź, Łódź Voivodeship, Polska BONPRIX SP Z O O Pełny etat
  • Lead a team of customer agents and implement CCM (Customer Care Management) strategy changes and processes improvements.
  • Manage team capacities, activities, and KPIs to ensure department success.
  • Develop and inspire team members to achieve performance and quality targets.

The ideal candidate will have experience in commercial sector, end-to-end customer care processes, and related KPIs. They should also possess excellent customer experience skills, English proficiency, and Polish language skills.



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