Dust Control Expert
1 tydzień temu
CWS International GmbH is a global leader in providing sustainable hygiene solutions. As a Dust Control Expert, you will contribute to the success of our Customer Service team in Poland, delivering exceptional customer experiences and promoting our products.
Your Key Responsibilities- Investigate and analyze work processes to identify areas for improvement and propose effective solutions to enhance customer satisfaction.
- Ensure accurate and up-to-date customer information in our ERP and CRM systems.
- Collaborate with colleagues from various departments, including Service, Sales, and Finance, to resolve customer issues efficiently and effectively.
- Develop and maintain comprehensive reports for customers and internal stakeholders using Microsoft Excel.
- Engage proactively with new customers and those requiring attention after complaints or special circumstances.
- Effectively process and manage customer requests, complaints, and data in CRM and ERP systems to deliver outstanding customer service.
- Respond promptly to customer inquiries via phone, email, and web contact forms.
- High school diploma or equivalent.
- Proficiency in Microsoft Office applications.
- Experience with various ERP systems, including Salesforce and D365.
- Background in similar customer-facing roles.
- Ability to learn and adapt to new software technologies.
- Strong communication skills and customer-centric mindset.
CWS provides a dynamic and stable work environment, driven by teamwork, service orientation, and human relations. We offer a long-term career path with a motivating benefits package, international colleagues, and plenty of opportunities for growth and development.
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