Dust Control Expert

1 tydzień temu


Warszawa, Mazovia, Polska CWS International GmbH Pełny etat

CWS International GmbH is a global leader in providing sustainable hygiene solutions. As a Dust Control Expert, you will contribute to the success of our Customer Service team in Poland, delivering exceptional customer experiences and promoting our products.

Your Key Responsibilities
  • Investigate and analyze work processes to identify areas for improvement and propose effective solutions to enhance customer satisfaction.
  • Ensure accurate and up-to-date customer information in our ERP and CRM systems.
  • Collaborate with colleagues from various departments, including Service, Sales, and Finance, to resolve customer issues efficiently and effectively.
  • Develop and maintain comprehensive reports for customers and internal stakeholders using Microsoft Excel.
  • Engage proactively with new customers and those requiring attention after complaints or special circumstances.
  • Effectively process and manage customer requests, complaints, and data in CRM and ERP systems to deliver outstanding customer service.
  • Respond promptly to customer inquiries via phone, email, and web contact forms.
The Ideal Candidate
  • High school diploma or equivalent.
  • Proficiency in Microsoft Office applications.
  • Experience with various ERP systems, including Salesforce and D365.
  • Background in similar customer-facing roles.
  • Ability to learn and adapt to new software technologies.
  • Strong communication skills and customer-centric mindset.
Benefits and Opportunities

CWS provides a dynamic and stable work environment, driven by teamwork, service orientation, and human relations. We offer a long-term career path with a motivating benefits package, international colleagues, and plenty of opportunities for growth and development.


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