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Client Relations Manager
1 tydzień temu
The Client Relations Manager will play a vital role in delivering exceptional service and ensuring client satisfaction. This individual will be responsible for communicating effectively with clients, identifying and resolving customer issues, and providing excellent support.
Key Responsibilities:- Client Communication: Develop strong relationships with clients, responding promptly and professionally to their inquiries via email and live chat.
- Issue Resolution: Troubleshoot and resolve customer issues related to our services, collaborating with internal teams to address and resolve customer concerns efficiently.
- Reporting and Documentation: Generate reports on recurring customer concerns to support product and service improvements, accurately documenting customer interactions, issues, and resolutions in the CRM system.
- 2+ years of customer support experience, preferably in the advertising or marketing industry.
- Strong written and verbal communication skills, with a focus on active listening.
- Excellent problem-solving and critical-thinking abilities.
- Proficiency in using CRM systems and other customer support tools.
