E-commerce Team Lead
1 tydzień temu
Job Summary
We are seeking a strategic and experienced E-commerce Team Lead to join our team at Panasonic Automotive Systems Europe.
- You will lead the e-commerce Team based in Application Service Management department. The duties of the position include resource planning and allocation, training, daily operational management, and mid to long-term setup of the team.
- Holding the position empowers business planning as well as operational adherence to a budget/cost.
- You are accountable for project and service delivery of your team.
- Ensuring a smooth service operation along the IT service life cycle for all European customers of major e-commerce services is a daily routine. This includes continuous improvement, consolidation, and improvement and renewal of the services directed to state-of-the-art concepts/technologies.
- You align based on your profound knowledge of the matter with stakeholders of business and IT frequently on future requirements (based on Customer Journeys in B2B and B2C for finished goods as subscription sales), solution provisioning, and assuring a high customer contentment.
- You will work with vendors on a strategic level to align on SLA/SLO and ensure delivery based on contractual obligations defined by you.
- Compliance and support of audit are assured by your team.
Requirements
We are looking for an experienced and dynamic professional with a master's degree in IT or comparable educational training. You should have:
- Very good knowledge in commerce tools web, frontend development, and good interface knowledge of SAP S4HANA and salesforce CRM and PimCore PIM including relevant security necessities.
- At least 5 years of relevant work experience either in IT Service operation or consulting.
- At least 3 years of experience of leadership and provider management.
- Fluent in English is mandatory.
- Knowledge of financials, negotiation skills, sense for planning, and knowledge how to deliver quality.
- Communication skills, service, and team-oriented thinking as well as a can-do attitude are important. The foundation should be pragmatic thinking and a live your best mindset.
- Your demonstrate proactivity, result orientation, and a high commitment as your key values.
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