Application Support Specialist

1 dzień temu

Łódź, Łódź Voivodeship, Polska Barry Callebaut Pełny etat
Key Responsibilities:
  • Resolve technical issues related to SAP applications and integrated systems, identifying root causes and implementing effective solutions.
  • Provide user support by addressing SAP-related queries, issues, and concerns, communicating with users to understand their requirements.
  • Collaborate with SAP developers and system administrators to perform configuration changes and customizations based on business needs.
  • Maintain detailed documentation of SAP configurations, customizations, and support processes.
  • Participate in continuous improvement initiatives to enhance SAP system performance, streamline processes, and optimize configurations.
  • Conduct training sessions for end-users or other support team members to enhance their understanding of SAP functionalities and best practices.
  • Manage and prioritize incidents and service requests within agreed-upon service level agreements (SLAs), keeping stakeholders informed about the status of ongoing issues and resolutions.
  • Identify, analyze, and resolve recurring issues within the SAP landscape, aiming to prevent the recurrence of incidents and minimize the impact of problems on business operations.
About You:
  • Bachelor/Master's Degree in Information Technology.
  • 3+ years of experience in application maintenance or application support.
  • Experience in working with SAP R/3 system.
  • Experience in ABAP custom tools (debugging skills) would be an advantage.
  • Knowledge of processes including the Sales & Distribution module to effectively support related applications.
  • Strong analytical and problem-solving skills to diagnose and resolve complex issues efficiently.
  • Ability to convey technical information to non-technical stakeholders.
  • Strong interpersonal skills for collaborating with cross-functional teams.
  • English - Fluent.
  • Ability to collaborate with other IT teams, developers, and vendors to resolve issues and improve application performance.
  • Willingness to learn and stay updated on new technologies.
  • Strong documentation skills for maintaining records of issues, solutions, and support processes.
  • Familiarity with ITSM frameworks and processes, such as ITIL, for efficient service delivery and support.
We Offer:
  • Employment on a regular basis in a dynamic and innovative company.
  • Annual bonus based on your work results.
  • Lunch card to be used for groceries and restaurants.
  • Private medical care in Lux Med (basic package fully financed by BC).
  • Fit Profit sports card co-financed by BC.
  • PPE: we care about your future, and we save money for your retirement.
  • Cafeteria Program as a part of Social Fund.
  • Group life insurance.
  • Hybrid working model: min. 8 days in the office a month.
  • As part of our work-life balance culture, we can start work between 7 am and 10 am.
  • Free consultation with a lawyer once a quarter.
  • Chocolate Yes, surprising but we have chocolate in the office, for Christmas, BC's Birthday, and many other occasions during the year.
  • And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
  • Daily delivery of fresh fruits and veggies to the office.
  • You can purchase our sweet products with a special discount.
  • Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
  • Sport @work? Sure We have treadmills and indoor exercise bikes with a laptop station.
  • We like to party as much as we like chocolate We have integration budgets we can use for team events.
  • Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.

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