Product Marketing Manager

1 dzień temu

Kraków, Lesser Poland Zendesk Pełny etat
{"h2": "Job Overview"}

As a Group Manager, Product Marketing at Zendesk, you will lead a team of product marketers responsible for driving the go-to-market strategy and execution for Zendesk's technical and security product marketing initiatives. This role requires a strong understanding of the CX market, including security and technical needs, personas, and competitors.

Key Responsibilities
  • Develop and maintain a deep understanding of the CX market with respect to security and technical needs, personas, and competitors.
  • Craft and own product narratives that communicate compelling security and technical positioning and messaging in-market.
  • Provide team input to uplevel messaging across products/features and coach them on individual product and/or feature-level messaging.
  • Orchestrate marketing and enablement initiatives spanning multiple technical and security product areas.
  • Represent technical and security PMM in cross-functional initiatives, driving alignment with leaders in Product, Marketing, Sales, Success, Analyst and other teams.
  • Demonstrate, and coach team to develop, strong and clear presentation skills, preparing them for presentations to Zendesk leaders, GTM team audiences, and customers.
  • Coach team to develop materials supporting customer-facing assets and interactions (e.g. sales pitch decks, MSD's customer stories, etc.).
Requirements
  • 8+ years experience in Product Marketing and/or Product Management in software and technology; preference given to those with experience with SaaS and/or Customer Experience/Service software.
  • Proven experience managing a high-performing team, including coaching & development.
  • Articulate and very skilled at storytelling in a simple straightforward way.
  • Superior analytical and problem-solving skills with a focus on attention to detail, pattern recognition, insight generation, and ability to process information quickly to deliver against tight deadlines.
  • Executive presence and ability to engage with senior leadership in a constructive and collaborative manner.
  • Willingness to go beyond strategy in order to support execution and realization.
  • Determination to focus on outcomes and be self-motivated and directed.
  • A customer-first mentality.
  • BA/BS or equivalent.
  • Fluent in English.
Nice to Haves

This leader will report to the Senior Director, Product Marketing: Platform, WEM, Voice, and will work closely with an AMER-based team of platform product marketers.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

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