Senior Technical Support Engineer

4 dni temu


Warszawa, Mazovia, Polska TN Poland Pełny etat
About Us

We are a global consultancy with a sole focus on unlocking better growth that drives measurable revenue and profit for our clients. As a Technical Support Specialist, you will be part of a unique entrepreneurial team that thinks independently and uses initiative to drive results.

Your key responsibilities will include:

  • Providing exceptional customer support via phone, email, and chat
  • Diagnosing and resolving technical issues in a timely manner
  • Collaborating with cross-functional teams to escalate and resolve critical incidents
  • Mentoring junior support specialists to ensure knowledge sharing and growth

To succeed in this role, you must have:

  • Fluent German language skills and excellent communication skills
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 2+ years of experience in SaaS application support
  • Strong problem-solving skills and ability to prioritize multiple tickets


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