Customer Experience Champion
4 dni temu
About Us
We're a global company dedicated to empowering businesses to drive growth through customer success. At Gainsight, we prioritize our employees' well-being and foster a collaborative environment where innovation thrives.
The Role:
This position is ideal for someone with a passion for delivering exceptional customer experiences. As a Technical Support Analyst, you'll be responsible for resolving technical issues, optimizing customer interactions, and contributing to product development.
- Develop strong relationships with clients, internal teams, and stakeholders.
- Utilize your problem-solving skills to diagnose and resolve complex technical issues.
- Stay up-to-date with product developments and enhancements to provide informed guidance to customers.
- Collaborate with cross-functional teams to identify areas for process improvement.
Requirements:
- 1-2 years of experience in a customer-facing or technical support role.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage competing priorities.
- Familiarity with web technologies and ticketing systems is a plus.
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