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Network Operations Center Engineer
1 tydzień temu
At Equinix, we're the world's digital infrastructure company, operating over 260 data centers globally. Our platform enables organizations to interconnect foundational infrastructure at software speed. This allows them to scale with agility and deliver world-class experiences while supporting their sustainability goals.
We foster a culture of collaboration and growth, hiring hardworking people who thrive on solving challenging problems. We give them opportunities to hone new skills and try new approaches as we expand our product portfolio with new software and network architecture solutions. Embracing diversity in thought and contribution, we're committed to providing an equitable work environment that's vital to our core values and success.
Responsibilities- We perform network monitoring: checking network devices, software health, and network tools health checks, reporting any device or software outages, prioritizing the issues.
- Troubleshooting network problems and outages, providing Level 2 Network Triage support.
- Escalation level support for Tier 2 and Level 2 teams.
- Applying published workarounds to resolve customer issues within SLAs.
- Providing feedback to vendors on hardware and software to improve supportability.
- Publishing and managing NOC checklists, delivering reports and metrics on incidents and events.
- Participating in Major Incident Teams for alert monitoring and incident communication actions.
- Creating and reporting tickets for events and incidents.
- Owning incident bridge setups, escalation calls, and cross-functional coordination for quick incident closure.
- Identifying operational issues and suggesting design alterations.
- Working in a distributed Global Network operations support team.
- Scheduling network maintenances and upgrades when necessary.
