Event Manager Warsaw

7 dni temu


Warszawa, Mazovia, Polska Live Nation Pełny etat

We are passionate about delivering exceptional customer experiences at Live Nation, and we're seeking an experienced professional to lead our Client Support team in Warsaw.

Job Overview

The Operations Manager will report into the Central Europe Support & Operations Organization with a dotted line to the Managing Director of Ticketmaster Poland. This senior role supports Regional and Global Leadership teams in developing and delivering the Operational Model and Strategy at the local level.

You will be responsible for providing leadership for employees and delivering outstanding client support to the client roster in Poland, including accountability for client satisfaction, meeting service level standards, and driving efficiencies.

Key Responsibilities
  • Lead and manage the local market team of Client Support and Event Programming specialists.
  • Build, develop and uplift Client Support and Event Programming local organization and roles in alignment with the Global Support & Operations principles.
  • Build and cultivate excellent client and cross-vertical relationships.
  • Facilitate employee development through continuous education, training and communication routines.
  • Ensure teamwork in compliance with company policies and procedures.
  • Provide direct report to the team and ensure performance, discipline and attendance.
  • Assist in employee recruitment processes, performance evaluations, and retention activities.
  • Work with other functional verticals to promote best practices and implement cross-functional strategies.

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