Client Tax Services Learning Specialist
1 dzień temu
About the Role
We are seeking a skilled Client Tax Services Learning professional to join our team at ING. As a key member of our COO Academy, you will play a crucial role in designing and delivering engaging learning experiences for our COO staff.
Your Responsibilities
- Analyze and determine the learning needs of our COO staff and develop a comprehensive learning plan.
- Collaborate with business owners and stakeholders to create a learning strategy that aligns with our business objectives.
- Design and deliver high-quality learning content, including instructor-led, Virtual Instructor Led Trainings (VILT), webinars, video, and eLearning.
- Work closely with experts in Client Tax Services and other Academy learning content developers and trainers to ensure seamless knowledge transfer.
- Organize knowledge transfer sessions with trainers on developed content.
- Stay up-to-date with learning trends, best practices, and innovations relevant to our Operations practices.
- Evaluate the impact of learning events and measure their effectiveness, supported by our Learning Experts.
About the COO Academy
The COO Academy is a comprehensive learning platform designed for all professionals working in the COO domain. Our purpose is to enable an environment that inspires our COO employees to grow and develop themselves into highly skilled and engaged teams, fit for the future.
We combine strong curriculums with a practical and flexible learning approach, incorporating on-the-job assignments, collaboration, and self-paced learning activities. Our learning experiences are easy, engaging, and rewarding.
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