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Operational Efficiency and Transition Readiness Specialist

1 tydzień temu

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Are you passionate about delivering exceptional service to our clients? Do you have a proven track record of managing complex projects and leading cross-functional teams? If so, we want to hear from you We are seeking a skilled professional to join our team as a Global Payments Service Delivery Lead.

About the Role

This role will oversee the operational model across multiple Third Party Providers to ensure alignment to non-functional requirements across Business As Usual (BAU) service provision, partner contract renewal, and new third-party contracts.

Key Responsibilities
  • Responsible for ensuring that services or products are delivered to customers efficiently and effectively.
  • Tracks partner service-level performance to ensure service level agreements (SLAs) are met and proactively identifies ways of continuously improving service to exceed client expectations.
  • Acts as a liaison between the organization and clients, escalating Severity 1 incidents when necessary.
Requirements
  • Bachelor's Degree in a Business-related field or three years of experience in customer service, service delivery.
  • Proficiency with Microsoft Excel, Google Sheets, and common business applications.
  • Able to provide excellent customer service and document important details and feedback.