Digital Transformation Lead

2 dni temu


Wołowska Wrocław, Polska Eviden Pełny etat

Eviden is a dynamic organization that values innovation and excellence in its operations. As a Cluster Lead Application Modernization Services, you will play a crucial role in driving our technical support team forward.

Job Description

The successful candidate will be responsible for leading our interdisciplinary skilled Technical Support Team. Key responsibilities include:

  • Contributing to daily Application Modernization Services work
  • Coordinating the DDM (Digital, Direct & Mobility) Team
  • Status meetings with Project Management
  • Status meetings/reports with the Customer Team
  • Continuous Service Improvements for Customer Service
  • Incident and Problem Management
  • Root Cause Analysis
  • Creating/Updating Documentation
  • Interacting with Dev Team/3rd Level Support Team to resolve issues
Required Skills and Qualifications

To excel in this role, candidates should possess the following skills and qualifications:

  • Proficiency in JSON and REST Services/APIS, with a strong understanding of CRUD operations
  • Experience in leading a small team in daily business (~10 People)
  • Strong proficiency in German and English (B2+ level)
  • AMS/OPS Experience
  • Error/Root Cause Analysis Skills
  • Basic Knowledge about Software Architecture and Diagrams
  • ITIL (ITSM, ServiceNow, JIRA)
Benefits

Eviden offers a comprehensive benefits package, including:

  • Wellbeing programs & work-life balance - integration and passion-sharing events
  • Private medical and dental care
  • Benefits platform – shopping, cinema, sport etc.
  • Co-funding of sport activities, e.g., Multisport & OK system cards, b-active program
  • Courses and certifications e.g., Google Cloud, AWS, ITIL
  • Conferences and Expert Communities
  • Gift packages for special occasions: Easter, Christmas, Children's Day
  • Appreciation for seniority: additional days off, Atos Jubilee gifts
  • Remote working or commuting allowance, relocation package
  • Charity and eco initiatives
  • Flexible working hours


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