Senior Customer Service Representative

2 tygodni temu


Gdańsk, Pomerania, Polska TN Poland Pełny etat
Customer Support Leadership
We are looking for a highly motivated and experienced Senior Customer Service Representative to lead and manage a team of customer support agents. As a key member of our team, you will be responsible for ensuring that your team meets client-set KPIs, facilitating effective communication, and participating in recruitment and induction processes.

About Us
TN Poland is a leading company in BPO, digital marketing, growth, and talent management, innovative technologies, consulting, and analytics. We are committed to providing our employees with opportunities for growth and development, as well as a positive and inclusive work environment.

Your Responsibilities
You will need to have a strong command of spoken and written German (C1) and English (B2), excellent communication skills, and experience in customer service positions. You will be able to manage a team effectively, offer constructive feedback, oversee processes and growth, and think logically to solve problems and introduce improvement solutions.

Benefits and Perks
We offer a range of benefits to our employees, including social bonuses, access to private healthcare, and additional vacation funds or co-financing new glasses. We also have internal programs promoting a healthy lifestyle and offer access to training platforms for growth and development.

Career Advancement
We believe in the importance of employee growth and development. Our company offers opportunities for advancement and career progression, as well as a supportive and inclusive work environment.

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