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Customer Service Ambassador

1 tydzień temu

Łódź, Łódź Voivodeship, Polska ENGINEERINGUK Pełny etat

As a key member of our ENGINEERINGUK team, you will play a vital role in delivering exceptional customer experiences. The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in English and French.

Job Description:

Key Responsibilities:

  1. Provide top-notch customer service through phone calls, emails, and web forms, ensuring consistency and quality.
  2. Meet daily service delivery targets by efficiently handling queries and requests in a timely and professional manner.
  3. Accurately document all interactions on systems according to established processes.
  4. Maintain a positive image and create a great first impression for every contact.
  5. Foster long-term relationships with customers, colleagues, and clients through open and interactive communication.

Required Skills and Qualifications:

You must have C1 English skills + C1 French Language skills. Being highly methodical with thorough attention to detail is also essential. Additionally, you should have excellent organisational skills and ability to work to stringent customer service SLA's and KPI's.

Benefits:

  • Employee Assistance Program for employees and their families (psychological support).
  • An extra day off for voluntary activities close to your heart.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
  • Opportunity to become one of the Internal Trainers.
  • A multinational environment with strong ties to UK business culture.
  • LuxMed medical healthcare and Generali group insurance.
  • Multisport Plus / Classic or MultiKafeteria benefit systems.
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day).

What we hope you'll do next: Click 'Apply now' to fill out our short application form, so that we can find out more about you.