Training Specialist

1 dzień temu


Łódź, Łódź Voivodeship, Polska Capita Pełny etat
Job Description

About the Role

We are seeking a highly skilled and experienced Training Specialist to join our team at Capita. As a Training Specialist, you will be responsible for designing, developing, and delivering training programs to support the growth and development of our employees.

Key Responsibilities

  • Conduct training needs analysis and identify training requirements for new starters and business-as-usual (BAU) activities.
  • Develop and document training materials, ensuring a process is in place for regular reviews and updates.
  • Create assessments and assessment processes, ensuring the capture of all training outcomes.
  • Own the planning, implementation, and delivery of all training programs for designated areas.
  • Manage and maintain e-learning tools and platforms used across the business.
  • Deliver coaching and feedback sessions in a constructive and proactive manner.
  • Collaborate with operational teams to agree on the best training approach.
  • Ensure all training outcomes are recorded on the appropriate systems in a timely manner.
  • Communicate with stakeholders on planned interventions and associated results.
  • Support the wider Learning and Development (L&D) team with ad-hoc development activities as required.

Requirements

  • English at C1 level.
  • Minimum of 3 years' experience in training, design, delivery, and evaluation within a high-volume operational environment.
  • The ability to identify performance improvement opportunities to coach and develop staff.
  • Experience of training requirements in a regulated financial services environment.
  • Ability to prioritize workload dependent on the changing requirements of the business.
  • Excellent organization skills and attention to detail.
  • Excellent customer service, communication, and interpersonal skills.
  • Self-motivated with the ability to motivate others.
  • Strong Client and Stakeholder management.

What's in it for you?

  • Employee Assistance Program for employees and their families (psychological support).
  • An extra day off for voluntary activities close to your heart.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
  • Opportunity to become one of the Internal Trainers.
  • A multinational environment with strong ties to UK business culture.
  • LuxMed medical healthcare and Generali group insurance.
  • Multisport Plus / Classic or MultiKafeteria benefit systems.
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day).

Location

Łódź, Poland

Time Type

Full time

Contract Type

Permanent



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