Training and Development Specialist

11 godzin temu


Łódź, Łódź Voivodeship, Polska Capita Pełny etat
Job Description

About the Role

We are seeking a highly skilled and experienced Training Specialist to join our team at Capita. As a key member of our Learning and Development team, you will be responsible for designing, developing, and delivering training programs that meet the needs of our employees and stakeholders.

Key Responsibilities

  • Conduct Training Needs Analysis and identify training requirements for new starters and BAU
  • Develop and document training materials, ensuring a process is in place for regular reviews and updates
  • Create assessments and assessment processes, ensuring the capture of all training outcomes
  • Own the planning, implementation, and delivery of all training programs for designated areas
  • Manage and maintain e-learning tools and platforms used across the business
  • Deliver coaching and feedback sessions in a constructive and proactive manner
  • Collaborate with operational teams to agree on the best training approach
  • Ensure all training outcomes are recorded on the appropriate systems in a timely manner
  • Communicate with stakeholders on planned interventions and associated results
  • Support the wider L&D team with ad-hoc development activities as required

Requirements

  • English at C1 level
  • Minimum of 3 years' experience in training, design, delivery, and evaluation within a high-volume operational environment
  • The ability to identify performance improvement opportunities to coach and develop staff
  • Experience of training requirements in a regulated financial services environment
  • Ability to prioritize workload dependent on the changing requirements of the business
  • Excellent organization skills and attention to detail
  • Excellent customer service, communication, and interpersonal skills
  • Self-motivated with the ability to motivate others
  • Strong Client and Stakeholder management

What's in it for you?

  • Employee Assistance Program for employees and their families (psychological support)
  • An extra day off for voluntary activities close to your heart
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Opportunity to become one of the Internal Trainers
  • A multinational environment with strong ties to UK business culture
  • LuxMed medical healthcare and Generali group insurance
  • Multisport Plus / Classic or MultiKafeteria benefit systems
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

Location

Łódź, Poland

Time Type

Full time

Contract Type

Permanent


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