Operations Specialist in Customer Experience

5 dni temu


Kraków, Lesser Poland AirHelp Pełny etat

Job Description

As a Junior Operations Specialist in Customer Support, you will be the friendly and helpful voice of AirHelp, supporting customers throughout their claim journey via email, chat, and social media.

You will use the training provided to confidently assess claims, answer questions, and apply legal knowledge to help customers.

Collaboration with other departments is essential to ensure a seamless customer experience.

Your primary goal will be to hit targets while maintaining quality and efficiency.



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