Senior SAP Business Systems Consultant eWM

2 tygodni temu

Warsaw, Polska Sonova Warsaw Service Center Sp. z o.o. Pełny etat
About the Role

We are seeking a highly skilled SAP Business Systems Consultant to join our team at Sonova Warsaw Service Center Sp. z o.o. in Warsaw, Poland.

Key Responsibilities
  • Lead emergency issues resolution process, including professional communication to senior business leaders
  • Realize service requests, including standard changes or service activities within the agreed scope of employee rights
  • Create, analyze, and solve problems under defined terms of service (SLAs)
  • Carry out support projects, including EHP, archiving, technology upgrades, and more
  • Manage the escalation process, including project issues, CRs, incidents, or service requests
  • Collaborate with other IT teams to solve problems and support Sonova AG
  • Review existing IT solutions for possible improvements and expand knowledge in new technologies
  • Ensure system solutions are implemented and maintained in accordance with GRC requirements and Sonova's policy and rules
  • Support auditor and controller activities, including auditor, Tüv, and FDA
  • Plan, identify, and implement regression testing as part of maintenance projects
  • Support system user training and solve sudden problems in project handovers
  • Participate as an advisor in employee recruitment
Requirements
  • Degree in IT engineering (Master, Bachelor, or equivalent)
  • 5+ years of experience in business processes in SAP, including min. 3 years in SAP 4/HANA: specifically eWM/TM and GTS modules
  • ITIL experience, mainly around incident, problem, change, and escalation management
  • Experience in implementing multiple business process changes in SAP and other business systems
  • Familiar with SAP standard functionalities and custom development procedures
  • Experience in organizational change and process change, and how to manage transformations
  • Experience with Agile/DSDM project methodology (an asset)
  • Customer focus and strong team player, ability to be flexible and self-motivated
  • Excellent spoken English skills
  • Willingness to travel up to 5-10% of time
What We Offer
  • A new challenge with interesting tasks and opportunities for growth
  • An open corporate culture, flat hierarchies, and support for further training and development
  • Attractive employment conditions and flexible working time models
  • Benefits, including sharing the costs of sports activities, private medical care, and more

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