Security Support Leadership Position
5 dni temu
Job Overview
We are seeking an experienced Technical Support Team Lead to join our EMEA Support team. As a leader, you will be responsible for managing a team of Technical Support Engineers who assist customers in resolving technical challenges with Splunk Observability products. If you have a passion for delivering exceptional customer experiences and driving business objectives, we encourage you to apply.
About the Role
- This role involves managing a team of Technical Support Engineers to achieve business objectives around Customer Satisfaction, metrics attainment, and operational excellence.
- You will set team goals in alignment with Global Support objectives and assist direct reports in the definition and attainment of individual goals.
- The ideal candidate will have experience working with Cloud/SaaS software products and a demonstrated commitment to advocating for and resolving customer issues.
Key Skills and Qualifications
- Leadership experience within a Global Customer Support / Technical Support organization.
- Excellent verbal and written communication skills.
- Able to work in a fast-paced, changing, and results-oriented atmosphere.
- Strong problem-solving and analytical skills.
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