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Bilingual Broadband Advisor

2 tygodni temu

Warszawa, Mazovia, Polska Gdziepracujemy Pełny etat

About the Job:

As a Bilingual Broadband Advisor, you will provide expert support to customers across multiple languages, ensuring seamless communication.

Key Responsibilities:

  • Deliver top-notch support via phone, email, or chat to customers with broadband-related issues.
  • Provide technical assistance for broadband services, guaranteeing customer satisfaction.
  • Address contract and billing inquiries thoroughly and efficiently.
  • Manage customer complaints, showcasing empathy and professionalism.
  • Serve both B2B and B2C clients on inbound calls as first and second line support.
  • Engage in outbound calls for administrative tasks, such as gathering feedback or late payment follow-ups.

Requirements:

  • A service-oriented mindset, focusing on customer satisfaction.
  • Fluency in Swedish, Norwegian, Danish, Finnish (C1 level), and English (B2).
  • Excellent communication skills, including active listening.
  • Administrative and technical knowledge.
  • Ability to communicate complex information clearly and concisely.
  • Minimum 6 months of experience in customer-facing roles.
  • Capacity to perform soft selling and upselling.

Nice to Have:

  • Experience with CRM systems.

What We Offer:

  • An inclusive work environment, promoting diversity and equality.
  • Ongoing coaching and mentoring to support professional growth.
  • Regular team-building events to foster collaboration.
  • Support from experienced team leaders throughout your journey.
  • A contract of employment or mandate agreement.

Location: Warsaw office - Al. Solidarności 171, Building B-3rd Floor

Language Requirements: Danish, English, Finnish, Norwegian, Swedish

Time Type: Full-time position