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Bilingual Customer Advisor
1 tydzień temu
We're looking for a highly skilled and customer-focused Bilingual Customer Advisor to join our dynamic team. As a key member, you will provide exceptional technical assistance and support to both B2B and B2C clients via phone, email, and chat.
Your role will involve managing inquiries related to contracts, billing, and technical issues efficiently, while ensuring a seamless customer experience. You will also process customer complaints with professionalism and empathy.
To succeed in this position, you must have strong communication skills, a service-oriented mindset, and basic administrative and technical knowledge. Additionally, fluency in Swedish or Norwegian (C1 level) and English (B2 level) is required.
This is an excellent opportunity for a motivated individual who is passionate about delivering exceptional customer experiences. If you are tech-savvy and fluent in Swedish or Norwegian, we'd love to hear from you.
Job Responsibilities:- Customer Support: Provide top-tier support to both B2B and B2C clients as first and second-line support.
- Inquiry Handling: Manage inquiries related to contracts, billing, and technical issues efficiently.
- Complaint Resolution: Process customer complaints with professionalism and empathy.