Network Operations Expert
1 miesiąc temu
Job Description
We are seeking a highly skilled NOC Engineer Tier 3 to join our team at Experis Manpower Group.
About the Role
This is an exciting opportunity for a seasoned network professional to take ownership of complex problems and provide remote support to our clients. As a key member of our team, you will collaborate with internal teams to resolve customer issues and develop expertise in specific areas.
Responsibilities
- Collaborate with teams to resolve customer issues and escalate matters as necessary.
- Respond to requests for assistance and drive solutions to improve incident ticket management.
- Develop and maintain expertise in VOIP protocols, PSTN connections, and Cisco technologies.
- Identify strengths and gaps within the team and implement process improvements.
- Supervise incident tickets, analyze data, and optimize processes for better outcomes.
- Collaborate with internal teams to achieve shared goals and objectives.
- Follow established communication procedures and provide guidance to less experienced engineers.
- Create and improve procedures and action plans to enhance team performance.
- Strive for continuous learning and improvement, staying up-to-date with industry developments and best practices.
- Participate in rotational shifts and contribute to a dynamic work environment.
Requirements
- Minimum 5-7 years of relevant experience in network operations and engineering.
- Proven expertise in VOIP protocols, PSTN connections, and Cisco technologies.
- Familiarity with telecom technologies and network protocols (DHCP, NTP, CDP, LLDP).
- Ability to identify problems, analyze data, and deliver effective solutions.
- Excellent communication and leadership skills, with a strong track record of collaboration and teamwork.
- Familiarity with working with carriers and driving innovation and process improvements.
- CCIE Voice/Collaboration certification is highly desirable.
- ITIL certification is a plus.
- English language proficiency - Advanced level.
Our Offer
- A competitive salary package, estimated to be around €50,000-€70,000 per year, depending on experience.
- 100% remote work arrangement.
- B2B contract via Experis.
- Candidates must be based in Poland.
- Sport Card.
- Life insurance.
- Private Health insurance.
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