Network Operations Manager

3 miesięcy temu

Kraków, Polska Motorola Solutions Pełny etat

Job Description

Motorola Solutions runs a state-of-the-art enterprise network that delivers global VoIP and VaaS capabilities as well as HD video collaboration in over 125+ locations worldwide. 

This Operations Manager / Technical Lead will be a member of the Network Management Team responsible for leading a small team of Network Engineers in Poland providing project and operational support that ensures the integrity, performance and uptime of our global LAN, WAN and Wireless Networks. This role also requires hands-on contribution for our Wireless projects and support allowing for continued technical growth.

You will make a positive impact from day one as part of a collaborative and committed team of technical peers and will enjoy opportunities to grow toward your strengths and what interests you most. Ideal candidates for the Network Operations Technical Lead position will possess 3+ years as a network team member with experience leading operations experience leading teams. 


Basic Requirements

Basic Qualifications

Manage a local team of network engineers 

Provide technical direction and oversight to regional network engineers.

Own critical network metrics, such as Key Performance Indicators (KPIs) and Service Level Objectives (SLO’s)

Participate on Service Restoration Teams when critical problems arise - 24x7x365

Collaborate on the development of network management tools that monitor utilization, predict capacity requirements, and manage inventory/configuration.

Streamline support processes and ensure limited/efficient support handoffs to keep mean time to restore (MTTR) limited

Foster continuous improvement mindset to increase performance, automation, and scalability

Partner across IT teams including Devps, end users, and business partners

Maintain outstanding relationships with our key partners and vendors

Experience as a technical staff manager or team lead.

Experience with SD-WAN networks and multilayer switching

Knowledge of wireless networking including (RF) link performance and reliability.

Ability to work with all levels of staff globally within and outside of the IT organization.

A self-starter able to work independently, but comfortable working in a team environment.

Strong troubleshooting and critical thinking skills to resolve complex problems.

Required Skills and Experience 

7+ years of network experience

Bachelor’s Degree in IT, Computer Science, or a related field

Experience with configuration, installation and monitoring of network equipment

Experience Desired:

Hands-on experience with enterprise networks and knowledge/experience with 

WIFI Skill level - CWNP (Certified Wireless Network Professional) 

Behavioral Characteristics

Passionate about customer satisfaction and learning about the business

Strong interpersonal skills, verbal and written skills

Ability to think strategically and suggest creative solutions

Flexible and able to adapt to changing priorities and tight timelines

​

​ In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. 

 Also, to reward your work you’ll get the following:

Contract of Employment (UoP)

Private medical coverage, Multisport

Life insurance (two annual income), 

Employee Stock Purchase Plan – 15% discount for buying Motorola’s Stock units, 

Employee Pension Plan – 3,5 % of the month’s gross salary, which goes to the retirement account

IP Tax Relief (up to 50%)

Yearly salary increase (depends on individual performance)

Yearly bonus (depends on company performance)

Flexible working hours (usually day starts between 7-10), 

8 hours working day (30 minutes lunch break included).

Hybrid/ remote work


Travel Requirements

Under 10%


Relocation Provided

None


Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email

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