Senior Collection Specialist
4 tygodni temu
Genpact is a global professional services firm that delivers outcomes that shape the future. Our team is driven by a relentless pursuit of a world that works better for people. We serve and transform leading enterprises with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of Senior Collection Specialist - French Language Expert. In this role, you will be responsible for using your French and English language skills to contact customers via email and phone to recover overdue invoices, perform account reconciliation, and help resolve disputes.
Your key responsibilities will include:
- Day-to-day customer contact by phone and mail, including chasing for customer payment and keeping customer accounts accurate and up to date
- Acting proactively to reduce the risk of potential bad debts
- Negotiating payment plans to resolve outstanding balances
- Preparing reports on the status of delinquent accounts and progress in collections
- Collaborating with internal teams to resolve discrepancies and disputes related to invoices and payments
- Recommending legal actions or write-offs when necessary for non-recoverable debts
- Building and maintaining positive relationships with customers and stakeholders in line with the company's values
Qualifications we seek in you:
- Proven experience as a Collection Specialist or similar role in debt recovery
- Command of Polish language, spoken and written (C1 level) and English (B2)
- Strong Communication and negotiation skills
- Ability to manage multiple tasks and prioritize effectively
- Proficiency in Microsoft Office
- Attention to details and strong problem-solving abilities
Preferred qualifications include SAP and Power BI skills.
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