Senior Debt Recovery Specialist
2 dni temu
Genpact, a global professional services and solutions firm, is seeking a skilled Senior Debt Recovery Specialist - Polish to join our team. The successful candidate will be responsible for taking care of day-to-day customer contact, chasing for customer payment, and maintaining accurate and up-to-date customer accounts.
Key responsibilities include:
- Day-to-day customer contact by phone and mail, including customer payment chasing and maintaining accurate and up-to-date customer accounts.
- Acting proactively to reduce the risk of potential bad debts.
- Negotiating payment plans to resolve outstanding balances.
- Preparing reports on the status of delinquent accounts and progress in collections.
- Collaborating with internal teams to resolve discrepancies and disputes related to invoices and payments.
- Recommending legal actions or write-offs when necessary for non-recoverable debts.
- Building and maintaining positive relationships with customers and stakeholders in line with the company's values.
- Building strong collaborative relationships with all stakeholders across the region.
- Taking an active part in projects related to improvements or process changes.
Requirements include:
- Proven experience as a Collection Specialist or similar role in debt recovery.
- Command of Polish language, spoken and written (C1 level) and English (B2) language.
- Strong Communication and negotiation skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office.
- Attention to details and strong problem-solving abilities.
Genpact offers a competitive salary, stable job offer, and various trainings (initiating, soft skills).
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