Senior Debt Recovery Specialist

1 tydzień temu


Wrocław, Województwo dolnośląskie, Polska Genpact Pełny etat

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

In this role, you will be responsible for day-to-day customer contact by phone and mail, including chasing for customer payment as determined by work queue and keeping customer accounts within your portfolio accurate, clean and up to date.

You will also act pro-actively to reduce the risk of potential bad debts, negotiate payment plans to resolve outstanding balances, and prepare reports on the status of delinquent accounts and progress in collections.

Additionally, you will collaborate with internal teams to resolve discrepancies and disputes related to invoices and payments, and recommend legal actions or write-offs when necessary for non-recoverable debts.

As a key member of our team, you will build and maintain positive relationships with customers and stakeholders in line with the company's values, and take an active part in projects related to improvements or process changes.

Requirements

Minimum Qualifications / Skills

Proven experience as a Collection Specialist or similar role in debt recovery, command of Polish language, spoken and written (C1 level), and strong communication and negotiation skills.

Ability to manage multiple tasks and prioritize effectively, proficiency in Microsoft Office, and attention to details and strong problem-solving abilities.

Preferred Qualifications/ Skills

SAP and Power BI.

What we offer

Attractive salary, stable job offer – employment contract, various trainings (initiating, soft skills), possibility of development, and benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy).

As an Equal Opportunity Employer, we encourage you to apply to this opening position(s) with your preferred CV format.



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