Debt Recovery Specialist
13 godzin temu
Genpact, a global professional services and solutions firm, is seeking an experienced Debt Recovery Specialist to join their team in Wrocław.
About GenpactWe are a company driven by our purpose – the relentless pursuit of a world that works better for people. Our 125,000+ people across 30+ countries serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Job SummaryThis role involves using French & English language skills to contact customers via email & phone for assigned portfolio in order to recover overdue invoices, perform account reconciliation, help raising disputes, and take proactive measures to reduce bad debts.
Duties and Responsibilities:- Contacting customers daily to chase payment as determined by work queue and ensuring customer accounts within your portfolio are accurate, clean, and up-to-date.
- Acting proactively to prevent potential bad debts by analyzing customer behavior and taking timely actions.
- Negotiating payment plans to resolve outstanding balances and recommending legal actions or write-offs when necessary for non-recoverable debts.
- Preparing reports on the status of delinquent accounts and progress in collections, collaborating with internal teams to resolve discrepancies and disputes related to invoices and payments.
To be successful in this role, you should have:
- A minimum of 1 year's experience as a Collection Specialist or similar role in debt recovery.
- Proficiency in Polish language, spoken and written (C1 level) and English (B2).
- Strong communication and negotiation skills, ability to manage multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office.
- Attention to detail and strong problem-solving abilities.
The estimated salary for this position in Wrocław, Poland, is around €35,000 - €45,000 per annum, depending on experience and qualifications.
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