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Senior IT Operations Specialist

3 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Michael Page Pełny etat

**About Our Client**

Michael Page is proud to partner with STENA AB Group, a global organization with a strong international presence. Their commitment to excellence drives the delivery of cutting-edge IT solutions and fosters a culture of collaboration, growth, and high performance.

This is an exceptional opportunity for a driven professional to lead a high-impact initiative and shape the future of IT delivery in a key global market.

**Job Description**

We are seeking an experienced Senior IT Operations Specialist to provide support to our client's 1st line while acting as the key link between 1st and 3rd lines. The ideal candidate will have expertise in managing Microsoft 365 environments, including administration, security, and support.

The successful candidate will be responsible for:

  • Incident and Request Handling: Providing support to 1st line while acting as the key link between 1st and 3rd lines, following a structured Shift Left strategy to enhance resolution efficiency.
  • Hybrid Environment: Working effectively in both Cloud (Entra, Azure technologies) and On-Premises environments (e.g., Exchange, Active Directory).
  • Email Security: Expertise in Microsoft Defender for Office 365, Mimecast, and email security frameworks. Strong knowledge of email authentication (SPF, DKIM, DMARC) and threat protection.
  • Global Settings: Managing tenant-specific settings that are applied globally across Stena.
  • User Profile Management: Handling user profile management tasks not integrated with the existing Stena IAM solution.
  • Policy Management: Overseeing Group Policy Objects (GPO) and other relevant policies within the M365 environment.
  • License Administration: Supporting license administration and enablement of license groups.
  • Spam Management: Managing spam settings, whitelists, and blacklists while providing end-user support.
  • External Integration: Managing federation of workloads supporting organization-wide or user-specific federation and external content sharing.
  • Performance Monitoring: Continuously monitoring the performance and usage of Microsoft 365 services. Identifying and resolving potential issues to maintain optimal performance and user satisfaction.
  • Continuous Service Improvement: Identifying areas for improvement within support processes and implementing changes to enhance service delivery.
  • Documentation and Reporting: Maintaining comprehensive documentation of the Microsoft 365 environment, including configurations, policies, and procedures.

**Requirements**

To be considered for this role, you will need:

  • 3 or more years of experience in IT and Systems engineering or systems administration.
  • Previous Level 2 or 3 experience hands-on supporting a business.
  • Excellent problem-solving and troubleshooting skills.
  • Experience in managing Microsoft 365 environments, including administration, security, and support.
  • Strong communication and interpersonal skills.
  • Familiarity with security and compliance frameworks relevant to Microsoft 365.

**What We Offer**

In return, we offer:

  • A dynamic and collaborative work environment focused on innovation.
  • Flexible working arrangements within a hybrid model.
  • Competitive salary based on your skills and experience.
  • Access to private medical care and wellness programs.
  • Opportunities for professional development, including training and certifications.
  • A modern office located in Wrocław.