IT Operations Analyst

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska Infor Inc. Pełny etat

We're looking for an IT Operations Analyst to help us drive innovation and excellence in our IT operations. As a member of our IMS team, you'll contribute to designing, implementing, and optimizing monitoring solutions to ensure proactive incident detection and prevention.

You'll work collaboratively with cross-functional teams to analyze incident patterns, identify underlying issues, and support continuous improvement initiatives through data-driven insights.

Key Responsibilities:

  • Analyze incidents and identify recurring issues, grouping them into actionable problems, and interpreting metrics from monitoring tools and reporting systems to identify trends, performance bottlenecks, and areas for improvement.
  • Maintain a problem backlog, prioritizing issues based on business impact.
  • Collaborate with Support, Operations, and Development teams to automate and enhance service delivery processes.

To excel in this role, you should have:

  • Strong knowledge of MS Excel and SQL, with the ability to analyze and visualize data effectively.
  • Excellent analytical and problem-solving skills, with a keen attention to detail.

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