Lead Technical Support Specialist for Enterprise Software Solutions
3 dni temu
About SAS
We're a leader in data and AI, empowering our customers worldwide to turn data into intelligence and questions into answers.
As a debt-free multi-billion-dollar organization on our path to IPO-readiness, we offer a dynamic, fulfilling career with flexibility and world-class employee experience.
About the Role
We seek an innovative and dedicated individual to join our Middle Tier Technical Support team as a Systems Technical Support Engineer. In this role, you will provide technical support for the installation, configuration, and deployment of SAS software running on Java Application Servers.
Our team offers opportunities to become product specialists and collaborate in a supportive team environment.
Responsibilities
- Provide first and second-level support for external and internal customers.
- Prioritize, diagnose, and manage customer-reported problems, including writing thorough problem descriptions.
- Prepare and review written documentation.
- Participate in installations of SAS software utilizing third-party application servers.
- Record and manage confirmed software bugs.
- Provide product feedback to development and marketing teams.
- Build technical relationships with development groups and third-party vendors.
- Report and track feature requests and problems with third-party vendors.
- Offer formal and informal training to Technical Support staff on application server topics.
Requirements
- Bachelor's degree in business, computer science, mathematics, or a related field.
- Proven experience working in middleware sectors, e.g., Tomcat, Apache, WebSphere.
- At least 5 years of experience in programming, testing, software consulting, technical support, or complex software applications.
- Work experience with enterprise Java web applications architecture and deployment.
- Working knowledge of Windows and UNIX operating systems.
Preferred Qualifications
- Experience with Java programming.
- Working knowledge of SAS Visual Analytics.
- Familiarity with advanced web technologies, including web authentication, DAV, SSL, web services, and SOAP.
- Excellent communication and interpersonal skills.
- Ability to handle deadlines in multitasking environments.
Compensation and Benefits
The estimated annual salary for this position is $85,000-$110,000, depending on location and qualifications.
SAS offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
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