Enterprise Software Support Specialist

1 tydzień temu


Warszawa, Mazovia, Polska Jobs for Humanity Pełny etat

Are you passionate about delivering exceptional customer experiences in the finance sector?

We are seeking a highly skilled Enterprise Software Support Specialist to join our team at Jobs for Humanity.

About the Role:

The successful candidate will be responsible for providing first-level support services to our German clients in EU, working closely with our internal teams and partners to resolve technical issues efficiently.

Your Key Responsibilities:

  • Configure, integrate, and optimize new application releases
  • Maintain business processes and technical components within our FIS applications
  • Develop innovative solutions to automate existing processes
  • Analyze, troubleshoot, and resolve assigned daily issues or route them to the proper department
  • Collaborate with support teams on workarounds, troubleshooting, and incident management
  • Implement new solutions to improve workflow efficiency and customer satisfaction
  • Ensure IT service management aligns with ITIL standards

Requirements:

  • Bachelor's or Master's degree in Computer Science, Economics, Finance, or related fields
  • Experience in application support, with strong knowledge of SQL
  • Familiarity with programming languages (Java, VBA, Bash, .NET, Perl) is an asset
  • Proficiency in Power Automate workflows creation is an asset
  • Unix user skills and experience in finance/banking sectors are assets
  • Strong communication and customer-orientation skills
  • Team player with excellent analytical skills and a results-driven work ethic
  • Very good German language skills
  • Good English language skills

About Us:

Jobs for Humanity offers a dynamic and entrepreneurial environment, where talented experts can grow and develop their careers. As a valued member of our team, you can expect:

  • A comprehensive onboarding process
  • External and internal training opportunities
  • Flexible working hours and remote work options
  • Competitive salary with excellent benefits: private health insurance, group life insurance, pension plan, and language courses

Estimated Salary: $80,000 - $110,000 per year based on location and experience.



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