Enterprise Software Support Specialist
1 tydzień temu
Are you passionate about delivering exceptional customer experiences in the finance sector?
We are seeking a highly skilled Enterprise Software Support Specialist to join our team at Jobs for Humanity.
About the Role:
The successful candidate will be responsible for providing first-level support services to our German clients in EU, working closely with our internal teams and partners to resolve technical issues efficiently.
Your Key Responsibilities:
- Configure, integrate, and optimize new application releases
- Maintain business processes and technical components within our FIS applications
- Develop innovative solutions to automate existing processes
- Analyze, troubleshoot, and resolve assigned daily issues or route them to the proper department
- Collaborate with support teams on workarounds, troubleshooting, and incident management
- Implement new solutions to improve workflow efficiency and customer satisfaction
- Ensure IT service management aligns with ITIL standards
Requirements:
- Bachelor's or Master's degree in Computer Science, Economics, Finance, or related fields
- Experience in application support, with strong knowledge of SQL
- Familiarity with programming languages (Java, VBA, Bash, .NET, Perl) is an asset
- Proficiency in Power Automate workflows creation is an asset
- Unix user skills and experience in finance/banking sectors are assets
- Strong communication and customer-orientation skills
- Team player with excellent analytical skills and a results-driven work ethic
- Very good German language skills
- Good English language skills
About Us:
Jobs for Humanity offers a dynamic and entrepreneurial environment, where talented experts can grow and develop their careers. As a valued member of our team, you can expect:
- A comprehensive onboarding process
- External and internal training opportunities
- Flexible working hours and remote work options
- Competitive salary with excellent benefits: private health insurance, group life insurance, pension plan, and language courses
Estimated Salary: $80,000 - $110,000 per year based on location and experience.
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