IT Support Specialist

1 tydzień temu

Warszawa, Mazovia, Polska skills matter sp. z o. o. Pełny etat

Job Description: We are seeking a highly skilled IT Helpdesk Specialist to join our team at skills matter sp. z o. o.

About the Role: As an IT Helpdesk Specialist, you will be responsible for providing top-notch technical support to our end-users via phone, email, and remote access. You will diagnose and troubleshoot hardware and software problems, repair or replace faulty equipment, and manage IT assets and inventory.

Your Responsibilities:

  • Provide first and second-level support to end-users via phone, email, and remote access.
  • Diagnose and troubleshoot hardware and software problems, including operating systems, applications, network connectivity, security, and peripherals.
  • Repair, replace, or upgrade faulty or outdated IT equipment and devices.
  • Install, configure, and deploy new IT equipment and devices, following established procedures and standards.
  • Manage and track IT assets, inventory, and licenses, ensuring compliance and accuracy.
  • Support and maintain mobile devices, such as iPhones and Android, and their related applications and services.
  • Document and update IT incidents, requests, changes, and solutions in the ITIL system (ServiceNow).
  • Escalate complex or unresolved issues to the appropriate level of support or vendor.

Requirements:

  • Minimum of 3 years of IT experience in a mid-size company (minimum 250 users).
  • Excellent knowledge of the Windows operating system, Microsoft Office applications, and common IT tools and software.
  • Strong troubleshooting and problem-solving skills, with the ability to work independently and as part of a team.
  • Good communication and interpersonal skills, with the ability to interact professionally with end-users, colleagues, and vendors.
  • High attention to detail, accuracy, and quality.
  • Ability to prioritize and manage multiple tasks and deadlines in a fast-paced environment.
  • Experience in Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  • Experience with Conference Room technologies (MS Teams Room, Audio/Visual Equipment).

What We Offer:

  • Free access to the e-learning platform.
  • Private medical care.
  • Multisport card.
  • Access to the cafeteria system.
  • Free English classes.
  • Work in an international environment.

About Us:
skills matter sp. z o. o. is a recruitment agency specializing in the IT area. We focus on candidate experience, professionalism, and honesty. We will help you achieve your professional goals and develop your career.

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