IT Support Specialist

2 tygodni temu

Warszawa, Mazovia, Polska 7R Pełny etat

Job Description for IT Support Specialist at 7R

At 7R, we are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for ensuring the effective operation of our IT systems and processes throughout the company.

Key Responsibilities:

  1. Provide technical support and assistance to end-users, resolving hardware, software, and network issues.
  2. Manage and monitor IT helpdesk tickets, ensuring prompt and efficient resolution of issues.
  3. Install, configure, and maintain computer systems, software, and peripherals according to company standards.
  4. Perform regular system maintenance, updates, and backups to ensure system reliability and security.
  5. Assist in the management of user accounts, permissions, and access rights in various systems.
  6. Document IT procedures, technical solutions, and knowledge base articles for reference and training purposes.
  7. Collaborate with other IT team members to troubleshoot and resolve complex technical issues.
  8. Monitor system performance, identify potential issues, and implement proactive solutions to avoid downtime.
  9. Ensure compliance with company policies and security standards in all IT operations.
  10. Provide training and guidance to end-users on the effective use of IT resources and tools.
  11. Cooperate with other departments in understanding and collecting IT needs both from software and hardware perspectives.
  12. Support controlling functions with regards to IT budget preparation and execution.

Requirements:

  • Strong problem-solving skills with a focus on delivering high-quality customer service.
  • Proven experience as an IT Administrator, Helpdesk Technician, or similar role.
  • Knowledge of Windows, Windows Server, and Linux operating systems.
  • Familiarity with Windows Active Directory, Azure AD, Microsoft 365 (Exchange, Teams, OneDrive, etc.).
  • Knowledge of computer networks (DNS, LAN, WAN, VPN).
  • Ability to manage and configure virtual servers (Hyper-V) and physical servers.
  • Basic knowledge on API, Graph API's.
  • Hands-on experience with PowerShell.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Communicative level of English.

Offer:

  • Work in an organization that is open to initiative, the possibility of work together on the company's development.
  • Possibility of professional development in a dynamically developing company.
  • Unique organizational culture.
  • Stable employment under an employment contract or B2B as preferred.
  • PLN 530 per month for benefits - you decide what you have (including medical care, life insurance, Multisport, numerous vouchers for use in e-commerce platforms, cinema tickets, medical care for your pet and many others).
  • Access to a training cafeteria (including English lessons).
  • Possibility of renting a company camper on very attractive financial terms.
  • Daytime treats, including delicious coffee and tea, healthy snacks in the office, pizza days, joint celebration of important events.

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