IT Support Specialist
3 tygodni temu
At Skills Matter, we're seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you'll be responsible for providing top-notch technical support to our employees.
Key Responsibilities:
- Provide first and second-level support to end-users via phone, email, or remote access.
- Diagnose and troubleshoot hardware and software problems, including operating systems, applications, network connectivity, security, and peripherals.
- Repair, replace, or upgrade faulty or outdated IT equipment and devices.
- Install, configure, and deploy new IT equipment and devices, following established procedures and standards.
- Manage and track IT assets, inventory, and licenses, ensuring compliance and accuracy.
- Support and maintain mobile devices, such as iPhones and Android, and their related applications and services.
- Document and update IT incidents, requests, changes, and solutions in the ITIL system (ServiceNow).
- Escalate complex or unresolved issues to the appropriate level of support or vendor.
Requirements:
- Minimum of 3 years of IT experience in a mid-size company (minimum 250 users)
- Excellent knowledge of the Windows operating system, Microsoft Office applications, and common IT tools and software.
- Strong troubleshooting and problem-solving skills, with the ability to work independently and as part of a team.
- Good communication and interpersonal skills, with the ability to interact professionally with end-users, colleagues, and vendors.
- High attention to detail, accuracy, and quality.
- Ability to prioritize and manage multiple tasks and deadlines in a fast-paced environment.
- Experience in Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Experience with Conference Room technologies (MS Teams Room, Audio/Visual Equipment)
What We Offer:
- Free access to the e-learning platform
- Private medical care
- Multisport card
- Access to the cafeteria system
- Free English classes
- Work in an international environment
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