Operations Lead

3 tygodni temu


Łódź, Łódź Voivodeship, Polska SCOUTER Pełny etat

Our company SCOUTER is seeking an experienced Operations Manager to lead our operations and drive excellence in a fast-paced environment.

Key Responsibilities:

  • Oversee day-to-day BPO operations across multiple client accounts to ensure seamless delivery and high client satisfaction.
  • Lead and develop a high-performing team by providing coaching, guidance, and opportunities for growth.
  • Implement strategies to enhance efficiency, productivity, and customer experience through data-driven insights and process improvements.
  • Monitor and analyze key performance indicators (KPIs) to drive continuous improvement and excellence.

Requirements:

  • 4 years of experience managing BPO operations, with a minimum of 5 years in the BPO industry.
  • Proficient in English, with the ability to communicate effectively in a multicultural environment.
  • Strong leadership, communication, and problem-solving skills to drive results and build a high-performing team.
  • Experience with process improvement methodologies, such as Six Sigma or Lean, is a plus.

We Offer:

  • Competitive salary and incentives to reward excellence and dedication.
  • Opportunities for career growth and professional development in a dynamic and global company.
  • A collaborative and inclusive work environment that values diversity, equity, and inclusion.

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