Implementation Director

Company Overview
Oversight in travel management is revolutionizing the industry. Our cutting-edge automation and machine learning solutions replace manual processes, leading to cost savings and operational efficiency gains. Oversight delivers comprehensive travel analytics combined with actionable insights for clients to monitor and improve their travel programs.

We are experiencing rapid revenue growth year over year and collaborate with numerous global Fortune 500 companies and top TMCs. If you seek a dynamic, fast-paced, and positive work environment and wish to be at the core of solving a complex global challenge, Oversight is the place for you

We are looking for an experienced and proactive Delivery Manager to join our team. In this role, you will lead implementation processes and act as a key liaison between internal stakeholders and external clients. The ideal candidate will demonstrate ownership, excellent execution capabilities, and the ability to drive projects to success while fostering collaboration across teams.

Job Description
The Delivery Manager will take ownership of the end-to-end client onboarding process, ensuring a smooth transition between Sales and Customer Success. As the primary point of contact for all client communication during onboarding, you will ensure seamless information flow between internal and external stakeholders. You will maintain accurate and up-to-date project documentation, regularly provide updates to internal teams and leadership, and collaborate with internal teams to deliver on project commitments, ensuring alignment with client expectations and agreed timelines.

Daily Responsibilities
- Review project management tools and documentation, including Jira boards and customer-specific Slack channels.
- Collaborate with the technical implementation manager to align priorities and ensure projects stay on track.
- Attend meetings with internal and external stakeholders.
- Update internal stakeholders on project statuses and key developments.

Requirements

About You
- Experience: 5+ years as an implementation manager or project manager.
- Industry Knowledge: Direct experience in the travel industry (TMC or travel tech startup required).
- Experience in working with multiple projects (and teams) simultaneously
- Skills:
- Excellent communication and interpersonal skills.
- Proven ability to lead implementations and drive projects to completion.
- Proficiency in using tools such as Monday.com, Wrike, or Jira.
- Strong ability to prioritize conflicting requirements effectively.
- Experience creating processes or implementing organizational change.

Bonus Qualifications
- Certification in project management (e.g., PMP, PRINCE2, or equivalent).

Benefits
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity, expression, or veteran status. We are proud to be an equal-opportunity workplace.

---