Aktualne oferty pracy związane z Senior Manager Insurance Operations Lead - Wrocław, Województwo dolnośląskie - TN Poland
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Senior Manager Insurance Operations Lead
1 tydzień temu
We are seeking a highly skilled and experienced Senior Manager - Insurance Operations to join our team in Poland. As a key member of our management team, you will be responsible for leading multiple teams that provide underwriting support services to the Americas region.
Your primary focus will be on delivering high-quality underwriting support services, ensuring seamless front-to-end activities throughout the life-cycle of renewal and prospect accounts from submission to expiration. You will work closely with the Middle Office and Underwriter to provide guidance and support to your teams.
In this role, you will also be responsible for developing insurance knowledge related to your specialized line of business, as well as balancing the needs of your team members, Shared Service initiatives, and wider business aims.
Key Responsibilities- Oversee multiple Insurance Operations teams providing Underwriting Support Services like policy maintenance, data entry, endorsements, certificates, policy wordings, invoice issuance, reconciliation, pricing modeling, credit control etc.
- Provide superior customer service to internal and external stakeholders, ensuring high standards are upheld by all colleagues.
- Ensure processes, procedures, and SLAs are met and adhered to, considering company-wide goals.
- Manage workflow of multiple tasks, maintaining detailed understanding of task status owned by Middle Office, Underwriters, Brokers, and AXA XL network, prioritizing and organizing team workloads.
- Support successful transition of new and existing work into teams from AXA XL, aligning with Global Operations strategies.
- Drive culture of Continuous Improvement and learning, tracking and supporting initiatives where necessary.
- Participate in Quality Review Process for area of responsibility, collaborating with stakeholders on process review and improvement.
- Collaborate verbally and in writing with internal and external contacts worldwide, considering local language, time zones, and good local standard.
- Proactively problem-solve to balance client/broker expectations with internal service standards.
- Develop and support teams through regular communication, training, coaching, and appraisal reviews.
